Customer Support 

With Cobweb Hosted Microsoft Dynamics CRM you receive 24/7 telephone support, managed data migration and bespoke user training*. Support for the service is available 24 hours a day, 365 days a year for two registered administrative users.

Phone Support

• 24/7 phone support for all system break incidents, for instance error pages and system access
• Provide trouble shooting assistance and help identify problems
• Paid support is available for configuration support, customisations and system development.

Online Support

• Cobweb's Knowledgebase provides FAQ’s, Recorded Demo’s and how to documents
• The Microsoft Dynamics CRM Resource Centre is a web-based community portal for sharing best-practice and feature information, and is accessible from within the Microsoft Dynamics CRM client interfaces.

Support Escalations

• Access to a technical expert as required during normal working hours
• Paid support available for system development, customisation and other system integrations such as accountancy programmes
• Onsite consultancy, training and design available as a professional service.

Service Level Agreement

All service level guarantees are based on service monitoring data collected over whole calendar months*. The service comes with a money back guarantee service availability of 99.9%.

*The service availability calculation excludes standard scheduled maintenance

You also receive:

• 48 hrs notice of planned maintenance
• Access to technical account manager if required
• Access to online self-help via the Cobweb Knowledgebase and e-learning self-paced training modules.