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Microsoft Dynamics CRM for Customer Management

Microsoft Dynamics CRM provides customer service agents with a 360-degree view of all customer information, allowing agents to quickly resolve issues and reduce handling times, allowing you to increase customer satisfaction, drive revenue and increase productivity.

The advanced functionality allows you to automate manual processes and improves operational efficiency enabling you to reduce costs and ensure consistent customer service is delivered.

Case Management

• Resource Allocation and rule-based routing to speed first call resolution
• Routing and Escalation - cases can be automatically or manually placed in queues
• Establish Service Level Agreements to provide a consistent service
• Automate business processes - remove time consuming repetitive tasks
• Warn of open customer issues - with auto reminders and notifications 
• Automatically send email messages to customers and partners
• Build a knowledgbase of solutions to common problems and share best practice throgh web self service. 

Contract Management

• Create a contract repository to streamline case management
• Set alerts to auto notify customers when contracts are due for renewal
• Gain insights to help sell more support contracts
• Give agents a view of the current status and service eligibility for each customer.

Keep Customers Satisfied

One of the most challenging aspects of delivering great customer service is ensuring you never let customers down by missing a service call or appointment. Microsoft Dynamics CRM provides a centralised, all-in-one view of all customer service requests and service professional calendars. Customer service agents can quickly and easily match personnel to a particular customer or type of service call.

To help get you started we're currently offering a free trial