Microsoft Dynamics CRM Videos

Video: Sales Automation overview

Microsoft Dynamics CRM sales functionality can help you track sales. This overview demonstrates how to create a lead, convert the lead into an opportunity, and provide a quote. Length: 12:00 minutes.

Video: Customer Service overview

Microsoft Dynamics CRM offers many customer service tools. This video demonstrates how your customer service staff can create and track customer service requests and tasks. Length: 14:54 minutes.

Video: Service Scheduling

Microsoft Dynamics CRM sales functionality can help you track sales. This overview demonstrates how to create a lead, convert the lead into an opportunity, and provide a quote. Length: 12:00 minutes.

Video: Working with accounts and contacts

This demonstration shows you how to work with Microsoft Dynamics CRM accounts and contacts in Microsoft Office Outlook. Length: 05:30 minutes

Video: Data migration overview

You have multiple options for migrating data into Microsoft Dynamics CRM. The video shows you three of these options, including using wizards to import your information. Length: 10:00 minutes

Video: Reporting overview

Take a complete tour of using Advanced Find to find information, exporting data to Microsoft Office Excel to analyze it, using default reports, and creating your own reports by using the Report Wizard. Length: 15:39 minutes

Video: Customization overview

Microsoft Dynamics CRM is a customizable solution for your business. This demonstration walks you through how to customize existing entities to fit your operations, and how to create your own entities. Length: 13:00 minutes.